BT Broadband - A Brief Introduction

By: Caroline Telford Click author's name for more of his/her articles

British Telecommunications known to many as BT is the nations largest telecommunications provider. Not only do they offer phone lines to their customers but a range of packages including television and broadband or internet services as well. Despite the fact that there are other providers of this service, BT still ranks as the top provider with their unbeatable prices and fast connection speeds.

As a part of their promotional offer, BT is now offering three months free broadband to their customers. It states that all customers will have the opportunity to sign up to packages that brings all call back to BT will be getting free internet for three months. What this means really is anyone on broadband and a call package or anyone signing up to their triple play package with the company, calls and BT vision, their digital television service will in exchange get three months free broadband.

The three packages that the broadband comes in gives 8Mb speed. In addition to this they are also offering their customers 24/7 customer phone support from UK landlines as well as an online always available support system. Of the options they have on offer, option one gives 10 GB downloadable limit. If however you need more in terms of downloading capacity you may find that option two with a downloadable limit of fifteen GB is what you are after and finally you have option three which offers the customer unlimited downloads.

They also offer packages which start as low as seven pounds seventy eight per month and go up to a reasonable thirteen pounds sixty nine per month depending on what you require. Be mindful that after the initial three months the prices may differ so be sure to know which package would best suit your needs.

Not surprisingly there are mixed views on what customers think of the service offered to them by this long standing company. Despite the mixed reviews, customers have to admit that even if they have experimented with other service providers they find that they end up coming back to BT.

One customer reported to have been with BT since broadband was made accessible to him in his area which happened to be approximately three miles from the exchange. He reportedly finds them and their service to be second to none. In fact he has praised them to be excellent. Technical support he found to be spot on, where they were rather very patient, kind and understanding, wanting only to resolve the query or problem in the best way. Like most services offered, there is always room for improvement and he had this to say in terms of giving feedback.

Sad to say he has advised against using their Norton bundle as well as their browser setup which both proved to be a disappointment for him. On the upside, the BT Net protect/ Mcafee product is reportedly quite good and does the job well. Another customer has praised their service and boasts of getting 700 kbs from 12 - 5 pm . As with any service provided in life, we each have our preferences and so one will find that what happens to be an excellent offer, good customer service and reasonable deals for one turns out to be quite the opposite for another. You really just have to test the waters and see what works for you.

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