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10 Benefits of Having a Virtual Call Center A virtual call center is a call center that can function using the Internet as their infrastructure. A call center is a business that works by absorbing certain business functions of a corporation so that the client organization is free to concentrate on other business functions to stay competitive in its industry. The Different Benefits of Using the Center Call Center Software from Oracle One advantageous component of the Oracle Contact Center Anywhere call center software is the Predictive Dialer call center technology which is appropriate for use by any call center because call center agents require the telephone to sell the products and/or services of the client that owns the account. You can also find the Predictive Dialer beneficial for lead generation, fund raising, or research purposes. How Supervisors Benefit from Using the Oracle Center Software from Promero It is fortunate for contact center supervisors that the Oracle Contact Center Anywhere comes fitted with special integrated supervisory tools so that their mission of providing optimal customer service, yet being able to maintain an efficient and quality call center service, becomes less arduous and more realistic to achieve. Oracle Contact Center Anywhere is offered through Promero.