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Amy Nutt's Articles in Customer Service

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  • Building a Strong Customer Service Team
    There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer.
  • Customer and Employee Loyalty: How Do You Rate?
    The average company loses half their customers in 5 years and half their employees in 4 years(*1) This has significant impact to overall customer, employee, investor and supplier loyalty.
  • Creating Customer Service Excellence
    In a fast paced, dynamic environment like a customer facing group, there is potential for great wins and some losses as far as attracting, gaining and retaining customers go.
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