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Drew Stevens's Articles in Customer Service

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  • How to Deliver Customer Service like an Athlete
    Delivering customer service is a vital need with every organization. Discover a practical, new and easy to remember technique for your organization.
  • How to Address the Customer Service Gap
    Organizations believe that they provide exactly what customers desire. Ask any firm and the Paretto Principle prevails. 80 percent of most organizations believe they deliver exemplary customer service. Ironically, less then 20 percent do.
  • Customer Service Toolkit
    All businesses make money, yet those that are customer focused are more profitable.
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