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Helen Wilkie's Articles

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  • Lively Listening: Nine Simple Rules
    Listening is underrated and underused, but it is one of the most important communication skills. Good listeners are valued by those with whom they interact. These nine simple steps will help you become an effective listener.
  • How to Deal with Difficult People: Egos at Work
    How to deal with difficult people is a challenge for many in the workplace, and a common complaint is about the perceived "ego problems" of co-workers. In this article, Helen Wilkie explains that the best way to tackle the situation is to look for the behavior that is causing the problem and deal with that.
  • Increase the Value of your Written Report with an Executive Summary
    The executive summary is an excellent report writing tool that is underused and often misused. This article explains the three essential components of an executive summary and how to write them.
  • Holding Effective Meetings: nine simple rules
    Business meetings are a fact of life, but too many of them are conducted inefficiently and simply waste everyone's time. This article provides nine simple rules for holding effective meetings.
  • If you want good answers, ask good questions
    Asking questions is a great way to get the information you want or need, but not if you ask the wrong questions. This article illustrates how to ask good questions to get good answers.
  • Take Responsibility for Your Own Communication and Take Back Your Power
    Taking responsibility for your own part of communication at work can actually empower you. This article give you specific ideas for reclaiming your power at work through more responsible communication.
  • Business Meetings: Who to Invite
    A major reason business meetings fail is that the wrong people are in attendance. Here are some questions to ask yourself in deciding who to invite to your business meeting.
  • How to Write a Business Letter: the Eight Component Parts
    A well constructed business letter has eight component parts. Here they are.
  • Constructive Criticism Can Be More Valuable than Praise
    We all know people like to be praised. But constructive criticism is also valued because it helps someone improve --- which can actually make it even more welcome than praise.
  • Avoid e-mail overload and still keep everyone informed
    Trying to keep everyone informed and up to date by sending a blizzard of e-mail doesn't work, and just increases people's stress levels. Here's a better way.
  • What do you mean, I'm not a team player?
    We all see ourselves as team players, but what that term means may be quite different to men and women.
  • Professional Presence: What Is It and How Can You Get It?
    People in support roles or just entering a management career need to be aware of the importance of professional presence in their career success. This article discusses how to develop professional presence through visibility, image and relationships.
  • Neworking: you don't have to know everything
    Networking question: why do we think we should be experts in everything? If we acknowledge our ignorance on a given topic, we open up the possibility of learning.
  • Using Influence to Get What You Want
    Knowing how to exert influence is a valuable skillset in today's workplace. In this article, Helen Wilkie gives a simple example of how you can use the Laws of Influence to your advantage.
  • If you want them to read your message, make it a clear message
    We rely heavily on written communication to get our work done, but too often we put up barriers between the message and the reader's mind. This article discusses three of those barriers and how to knock them down.
  • Grammar counts. Test Yours With This Short Quiz
    Grammatical errors can do terrible things to your professional credibility. See how many of these common mistakes you can correct.
  • On my own time? What Time?
    Proponents of e-learning often cite as an advantage the fact that people can take the training at their desks, on their own schedule. The problem is everyone is so busy that it's difficult to find the time. There are other disadvantages to learning at your desk.
  • Is this poor communication? Yes!
    Using self-directed questions and answers in place of straightforward factual statements is an annoying new trend, and it's just poor communication.
  • The business letter: still a valuable communication tool
    The letter has traditionally been the central vehicle for written messages in the world of business. In fact, it still is. Even today, in spite of the continuing growth in e-mail, text messaging and other technologies, when we want to send important information in writing to people outside our companies or organizations, the business letter is still the best choice.
  • Employees' Poor Writing Skills Can Lead to Lost Profit
    Employees' writing skills — or the lack of them — substantially affect the bottom line in ways you may never have considered. This article gives some surprising examples.
  • Don't Let Jargon Hide Your Message
    Sometimes our business letters, memos and e-mails fail to communicate our message because we put up barriers between the messag and the reader's mind. One of those barriers is inappropriate use of jargon.
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