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Helen Wilkie's Articles in Communication

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The business letter: still a valuable communication tool The letter has traditionally been the central vehicle for written messages in the world of business. In fact, it still is. Even today, in spite of the continuing growth in e-mail, text messaging and other technologies, when we want to send important information in writing to people outside our companies or organizations, the business letter is still the best choice. Don't Let Jargon Hide Your Message Sometimes our business letters, memos and e-mails fail to communicate our message because we put up barriers between the messag and the reader's mind. One of those barriers is inappropriate use of jargon.