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Mark Silver's Articles in Customer Service

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  • "How To Deal With 'Freeloaders' In Your Business
    'Can you give me your (class/product/offer) for free, or
    reduced cost? I'm in a tough situation, and need the help.'

    Have you ever had anyone ask you this in your business? If
    you haven't, it's either because you're invisible, you've
    only been in business for five minutes, or because you look
    mean. :-) Are these people really freeloaders?
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