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Peter Buswell's Articles

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ShoreTel Abandoned Call Handling Every call center has peaks and valleys. Normal businesses operate with very predictable calling patterns. Traffic over the normal business day, starts out slow and peaks between 10AM and 2 PM in the afternoon, then trickles down. Does the ShoreTel Server Stream Media at G711? You have dutifully enable Differential Service Control Points on you WAN network, to enable EF for voice traffic! This is the minimum daily adult requirement for QOS on a WAN connection. Hack ShoreTel Database to Kill - Dial 9 Requirement? Fax Machines on ShoreTel? It is not uncommon for system administrators to create a user named FAX SEVER, then define it as EXTENSION ONLY. Though I personally have been trying to eliminate all the forest eating fax machines and printers on the planet, it would appear that Fax machines are going to be with us for quite some time.