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STeve Norris's Articles

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  • Toll Free Numbers and Advanced Routing
    Would you like to have a single phone number represent your entire organization? Whether your organization is regional, statewide, across several states, nationwide or world wide, advanced call routing with Toll Free numbers can give your organization the power and simplicity to operate on a single Toll Free number, even with thousands of locations.
  • Toll Free Numbers - Why Does My Business Need One?
    Since 1967, companies have used Toll Free numbers to provide a way for their clients and potential clients to call them at no charge. As the telecommunications and telecommunications hardware market has become more sophisticated, this service has taken on an expanded and altered role. We take a look at what businesses used this service for, what they use it for now, and why it is a tool your business cannot be without.
  • IP SoftPhone Scraping Increases Call Efficiency
    As remote IP Soft Phones become more common and more popular, one feature stands out as a user favorite. Scraping.
  • Call Center Software - Does My Business Need It?
    Ten years ago most businesses would not have considered owning call center software for their business telephone system unless they had a true call center environment. The cost was absolutely prohibitive for any other application, but with recent technology advancements it’s now time to ask, “Should I be using call center software for my company?”
  • Foreign Exchange Numbers - Appearing Local for Increased Profits
    Many businesses want and need to expand their services into additional markets to increase revenues, but they are not sure of the best way to accomplish it. Do they add another brick and mortar location and the associated overhead and headaches that come with it?
  • Voice PRI - Is It Right For My Business?
    For midsize businesses, a time will come when they will be asked about moving to a Voice PRI with their next service provider change or phone system change. How does a business decide if a Voice PRI is right for them? Let’s take a look at some of the unique benefits of PRI, and what they can mean to your business.
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