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STeve Norris's Articles in Technology

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IP SoftPhone Scraping Increases Call Efficiency As remote IP Soft Phones become more common and more popular, one feature stands out as a user favorite. Scraping. Call Center Software - Does My Business Need It? Ten years ago most businesses would not have considered owning call center software for their business telephone system unless they had a true call center environment. The cost was absolutely prohibitive for any other application, but with recent technology advancements it’s now time to ask, “Should I be using call center software for my company?” Voice PRI - Is It Right For My Business? For midsize businesses, a time will come when they will be asked about moving to a Voice PRI with their next service provider change or phone system change. How does a business decide if a Voice PRI is right for them? Let’s take a look at some of the unique benefits of PRI, and what they can mean to your business.