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jm's Articles in Customer Service

  • Interactive Voice Recording: All day, all night non-stop inquiries
    In telephony Interactive Voice Recording (IVR), is a phone technology that enables a computer to recognize voice and touch tones within a normal phone call. It allows interaction between callers a phone system, then acquires necessary information and stores them into a database. The advantages of Interactive Voice Recording can be utilized while avoiding obstacles by understanding it properly and choosing the right IVR service provider.

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